I help enterprises and service providers scale secure, resilient operations across cloud, data, and IT services—blending technical depth, business acumen, and customer-centric leadership.
Technology & Service Delivery Leader in Cloud, Security & Customer Success
A Career Built on Trust, Impact, and Operational Excellence
Over more than a decade, I’ve worked at the intersection of technology, business, and customer success—leading teams, securing platforms, and shaping services for global enterprises.
Today, as Head of GPS Security at Orange Business and an MBA holder, I focus on enabling secure business transformation at scale: aligning governance, cloud, and DevSecOps practices so organizations can move fast without compromising on control, compliance, or customer experience.
HOW I CAN HELP
ITIL BEST PRACTICE & COMPLIANCE
Advisory on building and scaling security governance, GRC, and DevSecOps practices across complex organizations—aligning security with business outcomes and audit readiness.
CUSTOMER SUCCESS & SERVICE MANAGEMENT
Design and optimization of customer service management models, CSM team structures, and playbooks that improve NPS, renewals, and operational efficiency.
CLOUD & OPERATIONS TRANSFORMATION
Hands-on guidance for cloud migration, ITIL-based operations, and performance optimization across infrastructure, applications, and support teams.
Let's Connect
Cairo, EGYPT
Share a bit about your organization, your current challenges in security, service delivery, or cloud operations, and what success would look like for you.
I’ll get back to you to explore whether I’m the right partner to help.
